• 10 days return policy for lifestyle and clothing:

Returns:

Shopchalo’s 10 day returns and exchange policy gives you an option to return or exchange items purchased on Shopchalo for any reason within 10 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  1. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs into your PhonePe wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Swarovski, Precious Jewelry, Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
  2. Some products like fine jewellery and watches which are susceptible to damage can only be returned for a limited number of days. Please read the Product Detail Page to see the number of days upto which a product can be returned, post-delivery. These products can however be exchanged for upto 10 days post-delivery.
  3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.
  4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  5. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  1. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  2. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  3. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.
  • 10 days return policy for:

Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables

Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG

Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply

Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys

Books & More: Books, Music Instruments, Office Supply, School Supply and Toys

  • No Returns categories:Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables

 

  • Cancellations:

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you

In order to cancel an item in your order:

  • Log into your Shopchalo account and go to the ‘My Orders’ page
  • Identify the item you want to cancel and click on the corresponding ‘View Details’ link
  • In the detailed order page, you will see ‘Cancel’ links against each of the items in that order
  • Click on the ‘Cancel’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
In case of sellers with Shopchalo Advantage the refund mode will be Shopchalo Wallet. The refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Shopchalo.

Why do I see a disabled ‘Cancel’ link?What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

  • Shopchalo Wallet – If you choose this option, the amount will be added to your Shopchalo Wallet in the ‘store credit’ component. This applies for sellers with Shopchalo Advantage.
  • Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Shopchalo will complete the cancellation and initiate the refund, depending on your preference.

What is the cancellation and refund policy for eBooks?

If you have already purchased an eBook but don’t have a compatible device to download and read it on, you can revoke the purchase under the 10 Day Cancellation & Refund Policy for eBooks.

Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error.

On a valid cancellation and refund request, we offer you Shopchalo Wallet Credit (store credit), which can be used to place a fresh order.

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